FAQs

Get clarification on most things Veemo.


What is Veemo?

Veemo is the first one-way sharing network of three-wheeled, electric-assisted velomobiles in the world. It’s the perfect way of getting around the campus or city without needing a driver's licence, fighting traffic, being inactive, or being exposed to bad weather.

Is it a bicycle or a car?

Technically, Veemo velomobiles are regulated as electric-assisted bicycles, but we’ve built ours with many of the comforts you’d find in a car.

Is it motorized?

Yes. The Veemo velomobile has an electric-assisted drivetrain which helps you get up to speed quickly, tackle steep hills, or ride farther.

Do I need to pedal?

Yes. Pedaling is how you control the speed - Forward or reverse. Pedal the direction you want to go. You can adjust power assist by swiping the touch screen from the left to access your personal settings. We’ll save your preferences and use them in any Veemo you ride!

How does Veemo work?

Instead of owning and having access to just one velomobile, you share access to an entire fleet, conveniently parked close to wherever you may be. Membership is free! You can find and reserve velomobiles for free on your computer or smartphone.
Veemo and go! Pay only for the time you ride.

What is the "home zone"?

The home zone is the service area where you can ride Veemo. The home zone boundaries are viewable below, on the online map, and through the Veemo app.

Can I ride outside the home zone?

Not during the UBC Pilot.

Do I need insurance?

Veemo provides all registered riders with 3rd party liability insurance to protect you in case of an accident.

How long can I ride?

As long as you want! The range of each vehicle is indicated in the app before you reserve a vehicle, and on the dash as you ride.

Where can I ride?

You can ride in bike lanes and roads with posted speed limits of 50km/hr or less - just like any other bicycle. It’s the best of both worlds.

Are there any places I can't ride?

There are a few places you aren’t allowed to ride:

  • On UBC Campus, you can’t take Veemo velomobiles on Main Mall.
  • This zone, as well as any others, will be shown when you log in to the app or website, or as you’re riding in a Veemo velomobile.
  • Off-road or pedestrian sidewalks are off-limits as well.

What rules of the road apply?

Follow all the same rules as a bicycle. This means following all traffic signs, yielding to pedestrians, and signaling for turns.

Where do I park?

During the UBC Pilot, use the designated Veemo parking spots on campus. See the UBC Pilot FAQ and maps on the Veemo navigation screen, app, or website.
Generally, any legal car parking space that is not time limited for the length of stay, designated Veemo parking spots, and other spaces enabled for Veemo use as we advise from time to time. Veemos can also be parked on spaces normally used for bicycle parking as long as you don’t block a sidewalk or access to cars parallel parked along a roadway.

How do I register?

You will soon be able to download the app from the Google Play store or Apple App Store or register online here.

Do I need a driver's licence?

Nope! But you do need to be familiar with the rules of the road, as you would on a bike. Here’s some tips for BC.

How old do you need to be to be a Veemo member?

19 (and have a valid credit card)

How much is it to be a member?

Membership is free. You pay for each trip on a per minute or per hour rate when you ride a Veemo. We also offer free promotional bonus minutes from time to time. See the fee schedule here.

How am I billed for Veemo trips and how does pricing work?

You are charged for each trip by per minute and hourly rates. Whole hours are charged at the hourly rate. Additional minutes charged at the minute rate. Check our fee schedule for more details.
You are invoiced at the completion of your trip and your credit card is typically charged within 48 hrs.

Are there any other fees or charges?

You can be charged fees for a specific cleaning requirement, smoking in a Veemo, damage repair, parking tickets and towing charges, and if you cause our vehicle to be out of service. See the full fee schedule for a list of these fees.
You’ll be notified by email regarding any fees or charges related to your use of the vehicle.

Can I use a debit card or pre-pay?

Not yet, but we hope to offer more options soon.

I am under 19 with a credit card, can I still use Veemo?

Sorry, you must be at least 19 to register with Veemo.

How do I pay?

With a credit card. We accept VISA and MasterCard.

Is there a security deposit?

Nope, your credit card is all we need.

How do I find a Veemo?

Use the Veemo app on your phone to find available Veemo velomobile located on campus.

How long is the reservation?

The app will let you know exactly how long your reservation period is. This typically is 30 minutes but could change in the future so make sure you check.

How do I unlock the Veemo?

With our Veemo app. Need more details? Check out our tutorial videos.

Do I need a smartphone?

Yes. You can download our Veemo app on the Apple Store or the Google Play Store. Alternatively, you can sign up to Veemo through the “Register” page.

How do I adjust my seat?

Pull up on the lever that’s directly behind your left calf, move the seat to a comfortable position, then release the lever.

What if I want two people to travel?

Sorry, only one person can ride at a time. Sign your friend up, and have them rent a second one!

How do I ride the Veemo?

  • Pedal, steer, brake, signal. Nothing too crazy here. Visit the training page for more help.
  • Other features of Veemo velomobiles:
    • Automatic cadence control. (That means how fast you pedal) Veemo’s electric assist will do all the shifting for you.
    • The steering radius is pretty sharp, so make your turns gently until you get a feel for the vehicle, and be careful on sloped surfaces.
    • Your main speed control is by pedaling. Forward to accelerate, back to brake, or from standstill go in reverse.
    • Turn signals are controlled by the red buttons located by your thumbs when holding the handlebars. Press the button on the side you want to turn once to turn the indicator on, press it again to turn it off. Press both together to activate hazard lights.
    • Headlights, brake lights, and driving lights are all automatic. You don’t have to worry about them.

What if I don't know how to drive?

That’s okay! Veemo velomobiles are very easy to ride. You don’t need to worry about balancing or changing gears - it’s completely automatic. You do need to know and follow the rules of the road, just like when you ride a bike.

Do I use the bike lanes?

If there are bike lanes available, please use them.

Can I ride on sidewalks?

Nope. Just like with a bike.

Can I ride outside of the home zone?

For now, the vehicles need to be kept within the home zone.

How do I park?

To park the vehicle, just come to a complete stop then press the “Park” button at the bottom right of the navigation screen. This will activate the automatic parking brake. From the Parking screen, you can resume riding (which disengages the brake) or end your trip.

Can I roll down the windows?

Yep! The Veemo has power windows that go down all the way. Just don't forget to close them before you end your trip.

Is there storage space?

There is storage behind the driver’s seat which is designed to accommodate a carry-on luggage sized suitcase. Typically you can fit backpacks, groceries, and small packages back there.

What if I try going up a hill?

Don’t worry, the electric-assist will make it easy to pedal up hills! Almost too easy.

How do I end my trip?

To end your trip, just come to a complete stop then press the “Park” button at the bottom right of the navigation screen. From the Parking screen, you can end your trip or begin a stopover.

Do I need to return the Veemo anywhere?

Yes, make sure you park in a designated Veemo parking spot. Here’s the parking map:

How do I lock the Veemo?

After pressing the “End Trip” button and following the instructions on screen, you open the door to get out and close it behind you. The vehicle will lock 15 seconds after the door closes (giving you just a bit of time to get back in if you forgot anything). Make sure you completely secured the vehicle by verifying that the countdown timer has started going.

What is a stopover?

  • A stopover allows you to securely exit the vehicle while keeping it on hold for you to use in the future. There a few things to keep in mind about stopovers:
    • You don’t need to be at a designated parking spot to use the stopover function
    • You can’t initiate a stopover outside the home zone
    • You are still being charged during your stopover time
  • Currently, stopovers can only be ended by getting back to the vehicle, parking in a designated Veemo parking spot, and ending your trip using the End Trip button.

How fast do the velomobiles go?

Up to 32 km/hr. (20MPH). At the UBC Pilot there are special speed limited zones where Veemo limits your speed to 10 km/hr.

Do I need to wear a helmet?

Yes. The province of BC requires that helmets be worn any time you are riding a bicycle or electric bicycle. Helmets are supplied with each velomobile.

Are there headlights?

Yes. Perfect for staying visible at night. There are also brake lights, daytime running lights, and turn signals. All lights except turn signals are automatic.

How do I signal?

Turn signals are controlled by the red thumb buttons located by your thumbs when holding the handlebars. Press the button on the side you want to turn once to turn the indicator on, press it again to turn it off. Press both together to activate hazard lights.

Can I smoke or vape in the Veemo velomobile?

No. Smoking is strictly prohibited within a Veemo velomobile. There is a smoking cleaning fee for members who do so.

Can my pet ride with me?

As per our terms and conditions, you can bring your pet if they are in an appropriate carrier. You will be responsible for any cleaning fees that may arise from bringing your pet.

How stable is a Veemo?

We’ve designed our vehicle with three wheels to keep it balanced at all times. However, like all three-wheeled vehicles, going up steep curbs and slopes or taking turns at high speed can tilt the vehicle significantly, which could result in a tip over. Riders are responsible for making sure they are going at a speed that’s safe for the vehicle. Here are some safe-riding pointers:

  • Take sharp corners at less than 10 km/h
  • Ride up embankments head on (perpendicular to the slope)
  • Take extra caution when vehicle is going uphill or parallel to a slope

What if I run out of battery power?

The vehicle range is indicated on the navigation screen while you are riding. As well, you will get warnings when the battery gets really low. You are responsible for making sure you complete your trip and return the vehicle to a designated parking spot before the battery runs out.
A fee will be charged if a vehicle is parked outside the designated parking zones

I forgot my PIN code, what do I do?

You can reset your PIN through the mobile app. Find it in your profile under “User Pin”.

I can't find any available Veemo velomobiles, what do I do?

The vehicles are probably all being used. We’ve only got a limited pilot happening at UBC so there may be times when no vehicles are available. If you’ve tried a few times and still can’t see vehicles, there may be something wrong with your account and you should contact customer support.

What should I do if I get into a accident while riding?

There are a few important things to do any time you’re involved in an incident with a Veemo:

  • First off, make sure everyone involved is safe. If there are any injuries, call for medical attention immediately.
  • If the accident is blocking a roadway and you’re safely able to move the vehicle out of traffic, go ahead and do that.
  • Once everyone is safe and out of reach of any traffic, contact us at 778-776-7076 and let us know what happened.
  • Get contact information from everyone involved, as well as witnesses if possible.

How can I contact Veemo?

If you require assistance please call us at 778-806-8736 or email help@rideveemo.com